PRIVACY & DATA COLLECTION

Piano Way respects your privacy and is committed to protecting your personal information.

By enrolling in lessons, courses, memberships, events, or submitting an enquiry through our website, you consent to Piano Way collecting, storing, and using personal information for the purposes of:

• Managing enrolments, bookings, payments, attendance, and student records.
• Communicating with students, parents, and guardians regarding lessons, events, programs, and studio updates.
• Improving our services, customer experience, and business operations.
• Complying with legal and regulatory obligations.

Personal information collected may include names, email addresses, phone numbers, payment information, lesson attendance records, website activity, and other information reasonably required to provide our services.

Piano Way may engage trusted third-party service providers to assist with administration, payment processing, scheduling, customer relationship management, analytics, and marketing. These providers may have access to personal information only to the extent necessary to perform services on our behalf.

Piano Way may use customer information, website activity, and enrolment data in a de-identified or identifiable form to create custom audiences, measure advertising performance, improve marketing campaigns, and deliver relevant advertising through platforms including, but not limited to, Meta (Facebook and Instagram), Google, and other advertising or analytics providers.

By interacting with our website, advertisements, forms, or services, you acknowledge and consent to the collection and sharing of information for these purposes, including the use of cookies, tracking pixels, conversion tracking technologies, and similar tools.

Piano Way will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information will not be sold to third parties.

Individuals may request access to, correction of, or removal of their personal information by contacting Piano Way at admin@pianoway.com.au, subject to any legal or operational requirements that require records to be retained.